Accessing your medical records
You have the right to see or receive a copy of the personal and medical information we hold about you. This page explains how to access your medical records, including when you may not need to make a formal request.
Accessing your medical record using the NHS App
Many patients can already view parts of their medical record online using the NHS App, without needing to submit a Subject Access Request.
Using the NHS App, you may be able to:
- View information from your GP record
- See test results, allergies and medications
- Check upcoming appointments
- Order repeat prescriptions
Access through the NHS App is secure, available at any time, and is often the quickest way to view your information.
Getting started with the NHS App
To use the NHS App, you need to:
- Be registered with a GP in England
- Download the NHS App
- Complete identity verification
You can find out more and download the app here:
👉 https://www.nhs.uk/nhs-app/
What you can see in the NHS App
The information available in the NHS App can vary depending on:
- When you registered with the practice
- Your record access settings
- Clinical safety considerations
If you are unsure what you should be able to see, or if something does not look right, please contact the practice and we will be happy to help.
What is a Subject Access Request (SAR)?
A Subject Access Request (SAR) is a formal request to see or receive a copy of the personal and medical information we hold about you.
You may wish to make a SAR if you:
- Need a full copy of your medical record
- Are requesting records for a specific time period
- Are acting on behalf of someone else
- Cannot access the information you need through the NHS App
How to make a Subject Access Request
To request access to your medical records, please contact the practice.
Your request should include:
- Your full name
- Date of birth
- Current address
- Details of the information you are requesting
This helps us locate your records accurately and safely.
Requests should ideally be made in writing, either:
- By email
- By post
- In person at reception
Is there a charge?
There is no charge for a Subject Access Request in most cases.
In limited circumstances, we may charge a reasonable fee if a request is excessive, repetitive or complex. If this applies, we will explain this to you.
How long will it take?
We usually respond to Subject Access Requests within one month.
If your request is particularly complex or involves a large amount of information, we may need to extend this timescale. If so, we will let you know.
Requests for children or on behalf of someone else
If you are requesting records:
- For a child, or
- On behalf of another person
We may need additional information to confirm that you have the authority to do so.
If information in your record is incorrect
If you believe information in your medical record is incorrect or incomplete, please let us know. We will review this and explain any action taken.
Need help?
If you have any questions about accessing your medical records, using the NHS App, or making a Subject Access Request, please contact the practice and we will be happy to help.
Why we encourage NHS App access
Using the NHS App:
- Gives you faster access to your information
- Reduces the need for paperwork
- Helps us respond more efficiently to patient requests